1. Introduction

    1. Terminology used in this document.

      1. Nautical Online.
        The company that owns and operates The Platform.

      2. The Platform.
        All websites, apps and supporting technology owned and operated by Nautical Online constitute “The Platform”. All communications from Nautical Online’s directors, agents and employees, whether verbal or written, are also part of “The Platform”.

      3. User.
        Those who use The Platform to find Providers.

      4. Provider.
        Those who have an arrangement with Nautical Online to use The Platform to find customers to sell their goods and/or services to.

      5. You
        A User or Provider who has been directed to this Privacy Policy.

    2. This Privacy Policy is Nautical Online’s official online privacy policy and it applies to all personal information collected through The Platform. This policy is incorporated by reference into Nautical Online’s Terms & Conditions that apply to goods and services provided by Nautical Online or by Providers, through The Platform.

    3. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it. Nautical Online is committed to complying with Commonwealth legislation governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.

    4. We encourage all Platform Users and Providers to refer to the Office of the Australian Information Commissioner’s website at which contains important information about privacy laws in Australia.

  2. Emails from Nautical Online

    1. From time to time the Nautical Online platform will generate automated emails to registered users, or users and providers will send emails and messages to one another through the platform. Emails sent by the platform or through the platform are considered a part of the platform.

    2. Should you no longer wish to receive our emails, you may click on the unsubscribe link located in each email received, or you may email us at

    3. Some emails from us may not have an unsubscribe link. Such emails are usually not related to marketing and advertising. Should you also wish to unsubscribe from these emails, you may email us at

  3. Collection and use of information

    1. Nautical Online values your privacy. We do not sell user information to third parties.

    2. Some information provided to us by clients, customers, contractors and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities. We retain the right to use or disclose personal information about you that is required in the provision of information about or the promotion or delivery of the Platform’s services to Users and Providers. We may also disclose your personal information to a third party payment processing provider in connection with payment or billing for the provision of our services.

    3. Personal information about you may be collected by us from devices or browsers which you use to access our web pages or other webpages, where we keep a record and a copy of your contact with us, where you submit information through web forms, by logging your IP address, collecting GPS data, by use of cookies, by recording phone numbers and email addresses from which you contact us, by any smartphone, browser plugin or other application we use which might collect information from the device or browser used by you and in other ways which rely on technical access to information available from devices and operating systems that you might use.

    4. We may also obtain your personal information from our affiliates or advertising partners, customers and other third parties that we consider helps us to deliver or advertise our services, understand online activity and collect information that we consider important to managing the quality or content of the services that we deliver

    5. By using The Platform you consent to us using and disclosing your information both for the purposes for which we have collected it (including by providing your information to a third party payment processing provider in connection with payment or billing for the provision of services to you) and for other purposes related to marketing and advertising our services and the services of other entities with whom we have relationships.

  4. Links to Other Websites

    1. Our platform may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our platform. Nautical Online encourages users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.
  5. Security and storage

    1. Nautical Online places a great importance on the security of all information associated with our customers and contractors. We have security measures in place to protect against the loss, misuse and alteration of personal information under our control.

    2. Personal information is de-identified or destroyed securely when no longer required by us.

    3. Nautical Online retains the information you provide to us including possibly your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.

    4. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

    5. No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect user’s personal information, Nautical Online cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Nautical Online receives your transmission, we make every effort to ensure its security on our systems.

    6. Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

  6. Access to and correction of personal information

    1. Nautical Online is committed to maintaining accurate, timely, relevant and appropriate information about our Users and Providers.

    2. So long as your request for your personal information is in accordance with the Australian Privacy Principles, then we will give you access to that information.

    3. Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

    4. If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

  7. Complaints

    1. If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us by email at:

    2. We will investigate your complaint and attempt to resolve, within 30 days, any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Information Commissioner) investigate your complaint.

  8. Changes to Privacy Policy

    1. If Nautical Online changes its Privacy Policy, we will notify you that it has changed so that you are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly and whenever you get a change notification to review any amendments.
  9. Contacting us

    1. If you require further information regarding our Privacy Policy, please contact us at the following address:

      1. Email:
    2. Should you wish to read more information on privacy legislation or the Australian Privacy Principles we recommend that you visit the Office of the Information Commissioner’s website at

  10. Acceptance

    1. You accept that your use of this site and the rest of The Platform includes your acceptance of this Privacy Policy.